Director of Operations
Do you want to be part of a motivated team of growth-oriented hard-working professionals who have integrity, compassion, and empathy who are dedicated to client service, engaging in, and giving back to the community, and who also take work/life balance seriously? Markham Law Firm, a growing family and criminal law firm in Bethesda, Maryland is seeking a Director of Operations. This is a senior management non-legal position that reports directly to the Managing Principal and will focus on the firm’s goals, and objectives and will move the Firm’s initiatives forward.
General Summary
The Director of Operations will be involved in and have overall responsibility for all aspects of the administration operations of the Firm including Human Resources, Finance and Marketing. The Director for Operations will be responsible for filtering information to the Managing Principal and creating processes and efficiencies to improve firm operations. This position requires an individual with strong leadership, business management, and interpersonal skills. As the most senior non-legal member of the team, the Director of Operations will be the key point of leadership to all staff and work closely with the Managing Principal on all non-legal matters related to running the business of the firm. The Director of Operations will supervise the HR/Office Manager and Billing/Payroll Specialist.
Success in the position requires strong leadership, maturity, and project management skills, and the ability to motivate staff, promote efficiency, and communicate effectively with the Managing Principal, staff, and clients.
Duties and Responsibilities:
Financial Management
Develop and manage the firm's annual budget, including revenue projections, expense forecasts, and cash flow analysis.
Oversee accounts payable and receivable processes, ensuring timely and accurate invoicing and payment processing.
Prepare financial reports and analyses for firm leadership, including income statements, balance sheets, and variance analysis.
Implement and maintain financial controls and procedures to safeguard the firm's assets and ensure compliance with financial regulations.
Work with the Managing Principal to think strategically to improve efficiencies and profitability.
Work closely with the Billing/Payroll Specialist to ensure that bookkeeping and financial records are up to date each month and expenses are categorized appropriately.
Liaise with the Firm’s CPA to provide documentation necessary for annual tax preparation.
Ensure timely payment of all property, payroll, state, and federal tax liabilities.
Facilities/Operations Management
Oversee and serve as a liaison concerning information technology systems.
Develop/improve processes for document management.
Oversee the intake process, tracking trends, and retention rates and creating action plans to improve retention or create efficiencies.
Approve the purchasing of office equipment for both office locations.
Work with the HR/Office Manager to ensure emergency protocols are in place.
Oversee space planning and design for both offices.
Liaise with property management for both office locations.
Aide in the selection process of vendors/contractors, review/approve contracts.
Marketing and Business Development
Develop and implement marketing strategies to promote the firm's services and enhance its brand visibility.
Oversee the firm's online presence, including website management, social media, and digital marketing campaigns.
Identify and pursue opportunities for business development and client expansion through networking, client referrals, and strategic partnerships.
Analyze market trends and competitor activities to identify opportunities for growth and differentiation.
Oversee the planning and execution of new and existing charitable initiatives and communicate with the Firm to encourage participation.
Human Resources
Work closely with the Managing Principal and HR/Office Manager to determine staffing needs.
Assist with promoting and enhancing the firm’s culture and supporting the firm’s DEI initiatives.
Develop and implement HR policies and procedures to ensure compliance with employment laws and regulations.
Along with the HR/Office Manager, work with benefits vendors on renewals and oversee implementation of new firm benefits.
Recommend salary increases, bonuses, and changes to compensation plans.
Manage and oversee the annual 401k compliance audit.
Qualifications :
A bachelor’s degree with coursework in business administration/management, finance, technology, human resources, or marketing.
Experience with QuickBooks and financial reporting.
Minimum 10 years of progressively responsible experience in Operations with at least 5 years of management and supervisory experience in a law firm or professional setting
Previous experience in a law firm is preferred, but not required.
Strategic planning and business development experience.
Ability to work in a diverse team environment and effectively support the demanding needs of the Firm.
Ability to work under pressure and meet deadlines with shifting priorities.
Effective organizational, communication, and interpersonal skills are required along with being committed to confidentiality.
Strong attention to detail, organizational skills, and the ability to handle multiple projects.
Experience with Client Relationship Management Software preferred.
Experience with or willingness to learn new software programs, including Asana, Canva, Mailchimp, BambooHR, and others.
Team player and willing to roll up their sleeves.
Embrace service-oriented problem solving, taking the initiative to act quickly and decisively when a client experiences a problem that requires a prompt solution.
Exercise sound judgment, high integrity, trustworthiness, and ability to maintain strict confidentiality.
Exhibit excellent verbal and written communication skills, including comfort and skill in speaking with clients and other professionals.
Benefits:
Employer-provided medical, dental, and vision insurance (50% company paid for the employee only)
401(k) plan with 3% safe harbor contributions
Opportunity to participate in FSA or DCA plan.
Paid vacation and sick time
Paid holidays
Paid parking
Generous paid parental leave
Salary Range:
$110,000 - $120,000 but will be commensurate with experience.
To Apply:
To apply please submit your resume, 3 references, and cover letter to Jennifer Campbell-Adams at jcampbelladams@markhamlegal.com